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This morning I had an ezCater order through the SkipCart Platform and while I already have problems with Support Teams choosing not to do their jobs, this time they picked a fight with me about their HORRENDOUS blunder and it got out of hand!
So much so it delayed the customers order, my ability to move on with my day and their status on the ezCater system!
So in this article, We are talking about:
What happened during this order
What mistake the company made
Why they Threatened Me
Everything in between!
Disclaimer: The content of this article does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This video is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.
I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.
My Story
So early this morning I had an order for Vicky Bakery, and the pick-up went really well, so much so that I could head straight to the drop off. I was a bit early but not enough to really call it an issue, but what was an issue was the drop-off location.
You see, most deliveries have at least a few instructions or descriptions to help with finding the right drop off, and in this case, it was the same generic nonsense they spit up on every order.
That said, I thought at least their GPS system had to be right and it did lead me to this Doctors Office building, even though it was kind of run down and nothing going on in there, which would still make sense though because most offices open after 8am and it was 7:45~.
I called the customer and said, we would have to go to the backdoor but she isn’t there yet but someone should be in there if you knock.. Which okay, I knock and no answer.
Knock again, no answer. Okay maybe if I went around to the front, knock again no answer.
I Got a callback from the customer, “hey my coworker just opened the door and didn’t see you there”, because I just walked to the front to see if someone was there who could answer!
Knock on the back door again, no answer! At this point I am pissed the hell off, cause in my mind I am either being fucked with or something is very wrong.
I contacted support via Skipcart to see how they can help, because this isn’t like they ghosted me, they chose to screw with me which is very different and can lead to fraud. Which means there needs to be a report filed.
Now I don’t know who pee’d in their coffee but oh my god, they had an attitude.
First of all, claiming that “I couldn’t just leave the order” while at the same time being ignored by the customer is a clear indication that they have no idea what they are doing.
EVERY Company that I have worked with, even the sketchy ones have made features available to handle these situations, and guess what even this one! The only reason I reached out was for their safety on ezCater, which clearly I shouldn’t have. Next time I will let them burn.
I even called them out on that specifically and she threatened to pay for their inability to understand the full situation, the rules they are pretending to enforce, or to spell “no one” which also leads me to believe they are from a country that speaks almost English.
If they are from the states, than that says a lot about how fucked we are.
At this point, Eric calls me, I guess another support agent. By the way, why is it that they can call us, but we can’t call them? Why do they choose to refuse to support their drivers?
It is always a reflection of the character of the company when their support team has no phone lines, they don’t support their drivers and they know it.
Eric says they will call the customer and see what is happening, also sounded like he was just waking up, which says a lot of how lazy these people are.
Which on one hand, okay it is 8 in the morning, but on the other hand, get your act together dude.
Dutchezz already came back with a threat of pretend power claiming that she will review if I am a “good fit” for catering orders, claimed to be at this job for 3 years and by the way, “no profanity will be used in the chat” which none was used and all I did was prove I was right in every way.
Also, I love how failures like to posture themselves with how much time they worked in the industry, like that means anything. It is 100% possible to work a job for 3 years and be bad at it.
I bet you were married for 3 years too and don’t know what your wife’s O-face looks like.
Eric also came back with an attitude, but he just hung up on me instead, because I was telling him how much of a failure his colleague was. Then they sent me this text which… was just ridiculous.
This is where they put the business name, and now things were finally making sense. They had prioritized their attitude, egos and feelings over the customer and could have very well have included this in the instructions and in the business name, or even just responded with this first, but chose to gaslight me as if I was the problem?!
Well screw you too SkipCart Support!
Anyway, I also thought “Hey maybe this was my mistake” and checked in the instructions, and no it was the same generic nonsense they always put, even the GPS was off.
Okay maybe the customer forgot to put it in, NOPE! She has a copy and paste method to every order, and even this one was there.
So it is clear that SkipCart failed to follow through on their end and gaslit me, and failed to make me believe that I am the problem!
I got my pay, I got out of there, headed home to make an email to the CEO, which seems like they only have info on who is the founder who just stepped down, Mike Jones, I am sure the company has only been downhill from there.
That also said, this is exactly why I maintain a diversified gig portfolio, because one day these people can be having a bad day and attack my account status, and it also seems like their team is GROSSLY undertrained.
One day they can make a mistake and then I am on the hook for it, then I will have to work with the other 8-9 companies I work with or work harder on my exit strategy… oh no, options… that said, you can also diversify your gig portfolio with the help of the Driven Wyld Discord server!
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If you would like to add some other perspective to the events that took place in this Instacart Order, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!
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