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So Doordash has consistently introduced new systems and tried out different ones when it comes to managing their drivers.
This time we are looking at the reinvented version of the On-time Rating system now applied on the Doordash Platform.
So in this article, We are talking about:
EVERYTHING You MUST Know about On-time ratings on Doordash
What they tell you vs how it ACTUALLY is
Everything in between!
Disclaimer: The content of this article does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This article is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.
I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.
Doordash: Select Dashers may see On-time Rate in the ‘Ratings’ tab in the Dasher app, instead of On-time/Early rating. The new on-time rate is an updated version of this on-time/early rating that is more responsive and transparent.
So quick Doordash History lesson here, this isn’t the first time Doordash had an On-time rating system on the platform. In fact, that was a thing when I first started gig work in 2018, later when contract violations were introduced, my “On time rating” just stopped working.
Like it stopped keeping track of how often I was on time, and most people just focus on Contract Violations because they had more influence on your account.
Doordash: Your on-time rate measures how frequently you deliver orders within the expected delivery time. It’s based on your last 100 completed deliveries, instead of your lifetime deliveries, which means that any delivery after the 100th will replace the oldest. For batched orders, they’re treated as a single delivery.
Here’s an example:
If you completed 91 on-time deliveries and 19 late deliveries, 10 of those late deliveries will be automatically excluded and your on-time rate will be 91%.
Almost every rating on Doordash is on a rolling basis by the way, this isn’t anything new. The only difference between this rating and the others is the focus point and the units of measurement.
Doordash: While there is currently no minimum requirement for on-time rate, we care about your driving safety and will automatically exclude up to 10 late deliveries from your rating to account for unpredictable challenges like restaurant delays, traffic conditions, and tricky customer drop-offs. Please note that even if a late delivery is excluded from the rating, regardless of their overall on-time rate, Dashers who arrive at the merchant or customer significantly after estimated pick-up or drop-off times will still be eligible to receive a contraction violation and risk deactivation of their account for violating the terms of their ICA.
I would not be surprised if in the next few months they begin to implement a new minimum for on-time rating. Also, automatically exclude up to 10? That is extremely unreasonable.
The exclusions are based on factors outside of the control of the drivers, and you are saying that you will ONLY exclude up to 10? Note how they didn’t say any time frames here. It’s not 10 per year, or day, week month, dash or any unit of measurement of that nature.
So instead of holding restaurants accountable for not doing their job effectively, or getting caught by railroad crossings or drawbridges, or rush hour being rush hour, or non-helpful customer drop offs in gated communities and apartment buildings, we are basing this on only 10 of them??
DISGUSTING!!! They either need to be more specific by what they mean by 10 or remove that entirely, because I understand the point of repetitive issues outside of our control looking fishy but damn.
Doordash: Q: How do you determine the original delivery time shown on the offer screen?
A: The delivery time shown on the offer screen is calculated to ensure Dashers can deliver orders on time and safely, considering factors like expected merchant wait time, route and traffic conditions, and speed limits.
Expected wait time of merchants and merchants being irresponsible trash is completely different. I also want to remind you that this is Doordash, a company that says they account for these things on paper, and does the opposite in practice.
Doordash: Q: When is a delivery considered late?
A: A delivery is generally considered late when it is completed past the expected time shown when you accept the offer. However, to maintain fairness and promote safe-driving behavior, we continually calibrate our expected delivery times against actual delivery times in your area and deliveries completed up to 10 minutes late may still count as on-time.
Past 10 minutes in a lot of cases leads to Contract Violations anyway so that is important to consider.
Also, if this is going to be the case, are they going to make changes to the parameters on what is considered to be “Extreme Lateness” or will our rating drop with our Contract Violations rising.
Doordash: Q: Why do I see different ‘pickup by’ or ‘delivery by’ times when I am in the middle of a delivery?
A: To prioritize your safety, the pickup by and delivery by times shown during your delivery are updated in real-time based on current conditions. However, as detailed above, whether a delivery is considered on time or late is based on the expected time window shown when you accepted the offer.
Okay I was wondering about this, for those of you who don’t know, there was a time or maybe this is current still, where Doordash would send you the order and the pick up time shows as an hour late the moment you accept it.
If that sounds unfair, it kind of is but not really. If you accepted an order that was already late and you were on it with no delays, it wouldn’t affect your ratings like that under normal circumstances.
However, sometimes it still did affect some people when the app was glitching or something went wrong system wise and they didn’t want to take responsibility. So as long as you are on your stuff, you will get there.
Doordash: Q: Will this rating impact my experience as a Dasher?
A: This rating aims to give Dashers like you clearer insights into your last 100 deliveries. In the future, it may be included as part of the eligibility criteria for the Dasher Rewards program.
Actually, they are rolling out an Overall Rating System which is why I am kind of pushing these out as fast as I can. So make sure you subscribe to stay in the loop on what is happening in the gig economy!
Doordash: Q: Are all delivery types included in the last 100 on-time rating?
A: No. Any offers that include shopping are not counted in the on-time rating.
Doordash: Q: Can I still receive a contract violation for a late delivery that is automatically excluded from my on-time rating?
A: Yes. While certain late deliveries may be excluded from the on-time rating, extremely late deliveries may still result in a contract violation and lead to deactivation, even if excluded from the rating.
So let me get this straight, if an order is considered excluded from a ratings hit, it can still lead to a violation or a deactivation? What if it is based on something you can’t control?
Squeaker: Your ratings will be fine as you get one step closer to a “justified deactivation”
If someone gets deactivated after getting an exemption from a ratings hit, that would be the definition of retaliation!
Doordash: Q: Do I need to do anything to see this new experience?
A: No, you can see your new rating simply by tapping into ‘Ratings’ in the bottom menu, then in your ‘on-time rate. If you don’t see it, try updating to the most recent version of your Dasher app.
It may not be updating yet, one of the things that was discussed during a livestream with Budsoda, a livestream we hold on Tuesdays at 9pm EST, is literally this.
We didn’t realize at the time what this was eventually leading to but, on the surface it looked like a scare tactic, turns out it was the preamble to what was coming next.
Regardless of what tactics that Doordash might pull, it is vital that you maintain a well diversified gig portfolio so you never feel as if you are subject to other gig platforms.
So in the event that you are rated on things you can’t control or something happens to your account, you can pivot accordingly.
One of the best places to accomplish this is the Driven Wyld Discord Server!
The Driven Wyld Discord Community is exclusive for gig workers looking to expand their knowledge and expertise in their self-employment and entrepreneurial journey’s.
I partnered with high level professionals to bring you some of the most exclusive benefits based on your personal needs as a gig worker:
Exclusive Professional opportunities and Gig Postings
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Driven Wyld is kicking off the Dispatching for Beginners Course in the very near future and we are changing the game and transforming how businesses serve customers and how Gig Workers get opportunities!
So whether you are a gig worker looking for more opportunities to earn, or looking for an exit strategy, because the gig economy is an income bridge to what would be a long term goal, and would like something with more growth and scalability, there is something here for you.
Join Here and get started on making the most amount of money in the least amount of time in the safest possible way.
If you would like to add some other perspective to On-Time Ratings on Doordash, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!
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