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So recently, UberEats has been playing some silly games with their Support teams and because of that, people have been running into situations where they show up someplace and they have to have an order canceled.
Which is no problem in most cases, everyone typically is able to get their cancellation fees without issue… until recently.
Now Uber is claiming that they changed their policy for cancelation fees and some are finding it harder to get paid when something outside of their control takes place. That said, I was able to get paid multiple times for this and more than what you might think.
So in this article, We are talking about:
What Uber is doing with their support teams
How you can get your cancelation fees regardless of the nonsense they spew
Everything in between!
Disclaimer: The content of this article does not contain and is never intended to be legal, business, financial, tax, or health advice of any kind, This article is for entertainment purposes only. It is advised that you conduct your own research and consult with qualified professionals before applying anything you find online.
I also want to be clear that everything we are going to go over is very market dependent, and what applies to me and my market may not apply to you.
Before the Change
Before this change, UberEats already had among the worst types of cancellation fees, which fits their brand but damn.
Basically, if an order needs to be canceled for a reason outside of your control, you will receive $3 and you can move on. In some cases this leads to making more than the base rate, yes I know it is bad but still.
Sometimes it would affect your ratings if the Support representative screwed up, but that is to be expected.
That said, this was also a reason that most people would just unassign instead, because it would not be a good Return on Time (ROT), which makes sense.
After the Change
So recently, when you have to have an order Canceled, not only will they make it sound like you’re the one who canceled it and have it affect your ratings, which is just nonsense and we shouldn’t be punished for things outside of your control.
The Icing on the cake in this case is that they will claim that “this order is ineligible for a refund under the new policy”, which is just a straight violation of contract, but just so messed up for many different reasons.
When Veho pulled this more and more, that caused more package theft in the industry, and there will be more theft in this case now.
If it is a punishment to do the right thing and more rewarded to do the scummy thing, people will naturally gravitate towards doing the scummy thing, whether it is right in the eyes of the public or not.
How I Get Paid Anyway
Now there is a way to get paid anyway, but you won’t be able to do that with an average support agent, they are simply going by a script and don’t actually care what is going on, they are there to get paid and that is it.
So don’t even let them finish their reasoning, don’t even let them say “the supervisor is just going to say the same thing any way”, just ask for a supervisor. If they are going to say the same thing anyway, why do they care? Simple, because they are lazy or they are full of it.
Doesn’t matter though as long as you maintain a professional tone, I like to keep a monotone voice for this, something that says, “I am just so over this”. Don’t try to make them seem silly or stupid by trying to be right, you can tell the supervisor how stupid they are later.
Talking to the Supervisor
Now that the supervisor is on the line, it is time to make sure you set the proper tone. They are about to do the same thing. They may remind you that this call is being recorded for quality and training purposes, make sure you reply with “and I am also recording this conversation”.
I would recommend having a call recording app available or something available to record the call but even if you don’t, that isn’t something they want to risk, you might even hear a subtle pause after you say that making them a little uncomfortable.
Explain to them the full situation, address the concern as a violation of contract, very important detail, and request the cancellation fee.
When you conduct yourself in this way, you might notice a couple of things:
They might make you work harder for it
They might pay you the $3 and that is it
They might pay you even more
I had to do this a couple of times and I made $20 and $10 on each of them.
They Hung Up on You
As you can imagine with the support teams we work with, it really depends on who you get on the line, sometimes the supervisors are garbage too, sometimes the agents give you a hard time about getting them on the line, and sometimes they just suck.
So how do you combat this? Roll again, keep calling and make it clear that you are not giving up until they pay you for the work you did. That may seem excessive, but they brought this upon themselves when they chose to screw with your money.
Might Not Always Be Worth it
The reality is that this method might not be worth it for some people. Yes, I made money twice and one paid me more than the value of the order, but I also got some good orders while on the phone.
Obviously I can’t take orders, while fighting with support teams, especially on the app that is choosing not to pay me for the cancellation fee, but for how hard some people may fight for it, it might be best to just move on.
Easy for you to say Joe, this is my only source of income, I have to keep fighting or I won’t be able to pay my bills, or I have to accept the outcome and move on or I might face deactivation.
If UberEats is your only source of income, it would be wise to diversify your gig portfolio and develop an exit strategy so you don’t have to depend on UberEats long term, and when stuff like this happens to you, you can tackle it from an emotionally balanced place.
One of the best ways to accomplish that is through the resources in the Driven Wyld Discord Server.
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Join here and get started on making the most amount of money in the least amount of time in the safest possible way, we are looking forward to helping you secure your financial future!
If you would like to add some other perspective to Cancelation Fees on UberEats, feel free to email me: drivenwyld@gmail.com and who knows? Maybe your email or perspective and be featured in a post as well!
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